Privacy Policy

Last updated: 3 July 2025

PromptMix ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use promptmix.io and any related services (collectively, the "Service").

1. Information We Collect

1. Account Information – name, email address and authentication tokens when you sign up or log in via third-party providers.
2. Usage Data – interactions with the Service, log files, device information, IP address, browser type and referring URL.
3. Content Data – prompts, files and other data you upload while using the Service.
4. Cookies & Similar Technologies – small data files to remember preferences and measure site performance.

2. How We Use Information

• Provide, operate and maintain the Service;
• Process transactions and send related information, including confirmations and invoices;
• Monitor and analyse trends, usage and activities to improve the Service;
• Detect, prevent and address technical issues or security incidents;
• Send marketing or product communications where permitted by law (you may opt-out at any time);
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure

We do not sell your personal information. We may share it:

1. Service Providers – with trusted vendors who perform services on our behalf (e.g., hosting, analytics, payment processing) under confidentiality obligations.
2. Legal Requirements – if required to comply with law, regulation, subpoena or court order.
3. Business Transfers – in connection with a merger, acquisition or sale of assets, subject to standard confidentiality protections.

4. Data Retention

We retain information as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

5. Security

We employ administrative, technical and organisational safeguards designed to protect your information. However, no internet transmission or storage system can be guaranteed 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal information, and to object to certain processing activities. To exercise these rights, contact support@promptmix.io.

7. International Transfers

Your information may be processed and stored in countries outside your jurisdiction. We take appropriate safeguards to ensure an adequate level of data protection.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have done so, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after the effective date signifies acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy, please email support@promptmix.io.